What the FAQ's?
We recommend cooking from frozen for 40mins at 180C (or 35mins in fan ovens). Always ensure pie is piping hot.
Top tip: cook it on the greaseproof paper to avoid to sticking to your baking tray.
You can also cook from chilled, but we recommend cooking within 48 hours of defrosting or you’ll risk a soggy bottom!! From chilled, cook for 25mins at 200C (or 180C for fan ovens).
Many of our customers tell us that our pies cook really well in an Air fryer and we love the idea of great pies even quicker... Check out the instructions for your model and ensure the pie is cooked through to the centre before serving.
Due to the ingredients predominantly in the pastry, we don’t currently offer pies that are Gluten free. We are however continually reviewing our range and production plans to see how we can include gluten free into the range without compromising the pie experience.
We indicate on our pies if they are suitable for a vegetarian or vegan diet as we recognise this is a very important selection criteria for many customers.
The Cassoublanca is our favourite Vegetarian and Vegan pie however we are constantly working on developing new pies that may get your taste buds tingling, so if you want to stay informed please subscribe.
Even better - If you have a pie you would like us to create with a PIEWAY twist, tell us about it and we will have a go..
The full nutritional information, ingredients and highlighted potential allergens on each individual product page of the website.
1. Click on the drop down menu (top left corner on your screen).
2. Click on "Pies" and then scroll down to the pie you want to know the nutritional or allergen info on.
3. Click on the photo of pie in question, and then scroll down to see options for information and instrcution. Select the relevant one and you should see everything you need to know.
If you have any further questions, concerns or are unsure of any of the information please email us at INFO@PIEWAY.com
All of this information is also presented on the individual Pie box or on the Greece proof liner wrapping each pie.
Your order will be safely packed, sealed and kept under strict temperature control throughout the delivery. Arriving on the day it's due, from DPD local.
The DPD App let's you track your delivery accurately on the day its due, allows you to manage where you want the parcel left if you're not in, and provides us all with photographs of where the parcel has been left and the condition of the package. We encourage you to make full use of the app too get the most accurate tracking information.
Our pies are all individually hand packed with their own baking parchment in a labelled box with ingredients and nutritional information on the base.
The parchment is to make sure the pie has no chance of sticking to your baking tray when you heat them (See cooking instructions).
The individual pie boxes are then packed in 4’s or 6’s in a Selection box. This helps protect the pies as well as first thermal protection layer.
The selection box is then placed and sealed inside an insulation pouch along with a Gel based ice pack and then slipped in the delivery Box.
The Gel ice pack is reusable, and all of the boxes are fully recyclable, however the insulated pouch is plastic and whilst you may be able to reuse for your own postal needs, it isn’t at this stage recyclable. We are however working on this and take the challenge seriously.
We ship our pies frozen to ensure there is no deterioration in the transport process and to provide you with the best cooking results.
It's important that you unpack your delivery within 2 hours and you check the content. The icepack may have defrosted in the process of the journey, that’s ok, it's doing it's job, but it should still be cold to touch.
The pies will not have defrosted and should either be transferred straight into your home freezer, or placed in the fridge to gently thaw over the next 12 to 24 hours.
Once thawed we recommend that you cook and enjoy your pies within 2 days.
The freezing process locks in the freshness and holds it in a form that cannot age during the delivery process. This simply wouldn’t be the case with chilled pies as they age over time, even under chilled conditions.
It also gives you the reassurance that everything is safe and consistent – so that once your pies are thawed at home, they are perfect and ready to pop in the oven for the best Pieway experience.
We accept most secure payment types through our system, all backed by secure verification and your order backed by our money back guarantee.
We are continually expanding the option based secure options and customer demand but presently accept:
- Shopify
- Visa
- Mastercard
- Apple Pay
- Paypal
- Googlepay
- AmazonPay
- American Express
- Discover
- Diners Club
- Maestro
We don’t currently offer our pies through shops but do attend select events where our pies are the highlight of the event!
We post on instagram which events we are attending and if your in our VIPie club you will receive notification and an invitation to claim your free Pie if you come along.
These are single serve pies.
Depending on the pie recipe our pies range from approx. 250g–300g… a chonky meal!
For most accurate calculation of nutritional information, use the information shown per 100g, and multiply by the weight of your pie once cooked.
We always start with the meal idea before creating the ultimate Pie and we are ruthless in not allowing anything to compromise the quality.
Therefore charge according to the pie ingredients rather than adjusting the ingredients to meet a price. That is a significant difference between Pieway and the rest of the Pie industry. We apologise for the added complexity in different prices but don’t apologise for what this means for the quality for pie.
100% yes! The more the merrier and we are happy to personalise our pies to the special event if required.
We do start with the principle of a minimum order of 50 pies as this will be treated as a one off production run and highly personalised to the occasion.
We are happy to work on a bespoke recipe for your event with a 3 stage tasting and sign off process to ensure the end product is exactly what you want.
We have no upper limit on orders… the sky is the limit!, or should I say pies!
- We hate waste of any kind and recognise that such a view is critical to an effective and efficient sustainability policy..
- We select the freshest and highest quality ingredients for our pies and aim to select as local to our kitchen as possible to reduce carbon footprint, and utilise local haulage and storage to avoid stem mileage... in fact the only time the pies do any meaningful travelling is on their final journey to you!
- We use one of Britain’s largest and most efficient temperature control facilities to hold, pack and control our stocks guaranteeing temperature integrity and zero spoilage.- We use a single UK consolidator for deliveries to our customers, they are renowned for their delivery efficiency, low carbon footprint and have highly efficient tracking systems to reduce loss and spoilage during delivery.
Our sustainability commitments for 2025/26
- We have reviewed and tested a number of packaging solutions over the past 12 months with the aim of reducing the use of plastic materials.
- Whilst we have moved to a more environmentally friendly ice pack, we have found that none of the current non plastic packaging solutions provide sufficient temperature control for our needs.
- We will continue to test the use of cardboard insulation, lambs wool and other thermally efficient packing for suitability. We will also review the use of different materials during warm and cold weather to optimise packing materials efficiencybut will ultimately be lead by the protection of food safety requirements as our duty of care.
We feel very strongly that in todays world where many can enjoy the finer things in life (not least a great pie) there is a need try to better support those that cannot.
We are proud and delighted to have been able to donate over 2,000 pies through homeless charities and Fareshare and will continue to help in this way wherever we can.
We support charities when we believe there is a strong link and advocacy within our core customer base - and equally invite our customers to help where they wish to.
We work with other new and small business to help them get started, growth and share learning in order to help us all serve our customers and communities better..
Our Pies are baked lovingly in Chesterfield:
Unit 1a, Hartington Business Park, Fallow Road, Staveley, Chesterfield S43 3BF
Establishment Number VF017