Privacy & Data Protection Policy

This Privacy Policy applies to all personal information submitted by Users on the PIEWAY ordering platform (the Website) or emailed to PIEWAY, and any information that may be automatically retrieved through the services that PIEWAY offers on the Website (Services).

– By accessing the Website and/or using the Services, all Users consent to the collection, use, disclosure, storage and processing of their information in accordance with this Privacy Policy.

– PIEWAY may amend or update this Privacy Policy from time to time, with or without notice to Users. All Users agree to be bound by the Privacy Policy that is in effect at the time they access the Website and/or use the Services.

– In order to use the Services, all Users will need to submit certain personal information such as their email address, name, address, telephone number, gender and date of birth. Users may be asked to submit further information from time to time.

– The personal information that Users provide will only be used in connection with the Services offered by PIEWAY, to communicate with Users in relation to the Services or to co-operate with any government, industry or regulatory authorities. PIEWAY reserves the right to use data (on an anonymous basis) in relation to Users’ use of the Services for marketing purposes.

– We are partnered with Klaviyo, an email and sms marketing platform, to send targeted online advertising and service updates as well as promotional offers and other marketing communications. To opt out, please use links within all communications sent. You can also contact us directly to be removed from marketing communications too.

– Unless expressly authorised to do so by the relevant User, PIEWAY will not disclose any User’s personal information to any third party except where the disclosure relates to the purposes for which the information was collected.

– Users may request at any time to see the personal information that PIEWAY holds on its behalf or to correct or update any personal information (to the extent that Users are unable to do so on the Website).

– PIEWAY will securely store Users’ personal information in United Kingdom.

– PIEWAY may hold Users personal information both before and after the cancellation of each User’s account, but only for as long as United Kingdom is lawfully entitled to do so.

Where there is a dispute, issue or reason for your order to be replaced or refunded, you will be asked for information that is relevant to your return or to satisfy legislative requirement. If you do not provide this information, then we may be unable to process your return. When returning products with proof of purchase, you may be asked for your contact information and your signature as authorisation of the return transaction.

Information collected will be securely stored in accordance with our Privacy Policy.